Resources

Official Policies & Forms

• Background Confirmation Form (BCF)
• Appointment Process Flow Chart

Training & Guidance

OTRR File Types and Folders 

How to Request Access to OTRR - Assignment Status Manager 

How-to Videos

How to Upload Files to OTRR

How to Start a Background Investigation

How to Review Files for a Background Investigation

How to Stop a Records Request and How to Cancel a Background Investigation 

Training Guides

Uploading Files Reference Guide

Starting a Background Investigation Reference Guide

Reviewing Files for your Background Investigation Reference Guide

Video Transcripts

Uploading Files Transcript

Starting a Background Transcript

Reviewing Files Transcript

How to Stop a Records Request and How to Cancel a Background Investigation Transcript

PowerPoints

File Uploaders and Background Investigators Slides

Support & Help

If you experience issues login issues with Assignment Status Manager, email support@tcole.texas.gov

For questions about uploads, email records@tcole.texas.gov

For questions about SecureShare issues, contact: secureshare@tcole.texas.gov

Call 512-936-7700, option 3, then 2