Upload Timelines
- Personnel files must be uploaded within 30 calendar days of separation from employment.
Request & Review Timelines
- Agencies must upload requested documents within 10 calendar days of request.
- Investigators have 14 days to review documents once opened.
Permission + Workspace Setup
If you receive a “no permissions” error, you must create a workspace and add the licensee before uploading.
Multiple Investigators
More than one person can work on the same background investigation; the assigned investigator marks tasks complete when finished.
Handling Errors
If you upload a document by mistake, email TCOLE support to have it removed; uploaders cannot delete files.