reviewed/revised February 2026
The Texas Commission on Law Enforcement (TCOLE) is a state regulatory agency charged with the responsibility of establishing, implementing, and maintaining standards for peace officers, county corrections officers, and emergency communications personnel. Its mission is to ensure a Texas where people are served by highly trained and ethical law enforcement and corrections personnel through screening, developing and monitoring resources, and setting standards. TCOLE is operated under a philosophy whereby we look to our laws for equity and justice. We believe in and strive to achieve a state where laws are enforced by well qualified persons with the highest standards of ethics and accountability. We approach our responsibilities with a deep sense of purpose and commitment and we strive to conduct agency business with fairness and conviction.
Customer Service Principals
- We promise to return telephone calls within 24 hours during the business week, if unavailable when the call is received.
- We promise to answer all requests for information immediately on receipt, unless the information is unavailable, protected from disclosure, or compilation, analysis or research is required.
- Immediately on receipt means: while you are still on the telephone, unless a written response is requested or required; when an e-mail is actually read (please know that e-mail sent to staff members who travel frequently may not be read for several days or even weeks); written requests within 3 days during the business week, unless the request requires research, analysis, compilation, or is protected from disclosure in which case we will notify you of this circumstance.
Public Information Requests
If you would like to view or obtain copies of records under the Texas Public Information Act, please send a written request. The request should include your name, contact information, and as much description as you can provide regarding the records you are requesting.
Requests for information may be mailed or dropped off to:
Texas Commission on Law Enforcement
Public Information Coordinator
6330 East Hwy. 290, Ste. 200
Austin, Texas 78723
OR
Submitted through TCOLE's Public Information Portal.
For subpoena or expunction documents, please submit to open_records@tcole.texas.gov.
Please visit our Public Information Act page for more information.
Complaints
The Commission (TCOLE) does not have direct authority to investigate complaints against law enforcement officers or agencies except in cases where a violation of law or rule occurs related to licensing, training, certification, appointment, or other related standard; or upon conviction of or placement on court-ordered supervision or probation for a covered criminal offense.
It is the policy of TCOLE and its executive director to receive courteously and investigate promptly your complaints, including anonymous complaints, concerning: the behavior and official acts of its employees; the quality and impact of its programs, services, and rules; and to the extent authorized by law, the actions of its licensees.
Please visit our Complaint Procedure page for more information.
Contacting TCOLE
Please visit our website for other information about TCOLE, its programs and services, its Commissioners, its hard-working staff, and the agencies and institutions with which it is affiliated.
We welcome comments regarding our services. Call us at 512-936-7700 or write to the executive director at:
Texas Commission on Law Enforcement
6330 East Hwy 290, Ste. 200
Austin, Texas 78723