Corporal Kimberlee Jones
Conflict Solutions and Active Listening
During this course, the student will review the basic models of active listening skills. The student will have the opportunity to practice those active listening skills in a classroom environment. The student will receive feedback from fellow officers and instructors to assist them in improving their active listening skills. The student will also learn about different types of conflict, how conflict occurs, how officers become involved in situations where conflict has occurred, and how active listening skills can assist in resolving conflict.